After logging into your account:

1.    Click the profile icon on the top right of the home screen.

2.    Click “Documents”

3.    In the top right corner of the screen, below the profile icon, click on the “Request Documents” button.

4.    A “Request Documents" dialog box pops up – for Document type select “Activities Export (CSV)” , for the “Select period” field, select your desired value.
Click “Next”

5.    Click the checkbox for the desired account(s) for which you want to generate the CSV file.

Click “Download CSV”.

How to import new transactions

Later, when you'll start making new trades or receive dividends, you can just get new statements from the date of your last import and upload them by clicking a plus sign on a top panel → Import a spreadsheet.

3. Set the period to Year-to-date (this is important – shorter periods sometimes result in missing data).

4. Make sure the trade is visible in the list (with exact time).

5. Click Export as XLS.

6. Save the file locally without any manual edits.

7. In Snowball, select or create the portfolio (not a composite portfolio).

8. Use Import history and upload the exported XLS file.

9. The import completes successfully.

3. After clicking “Statement,” select the time period and download the statement as a CSV file.

How to import new transactions

Later, when you'll start making new trades or receive dividends, you can just get new statements from the date of your last import and upload them by clicking a plus sign on a top panel → Import a spreadsheet.

From top of page, Click Transactions

Click Filter and adjust the date to include all transactions, starting with the date of the initial transaction.

Click Apply.

Click Export from top right side of the screen, above Submitted transactions.

Account activity reports

You can create a custom account activity report with the following steps. These reports include all your transactions within your investing and retirement accounts and are downloadable as CSV files.

1. Select Account activity report
2. Select Generate new report
3. In Customize your report, select the account type, the start date, and the end date for the report, and then select Generate report
4. Most reports take 2 hours to generate, but may take up to 24 hours. We’ll notify you when it’s ready to download in Reports.

How to import new transactions

Later, when you'll start making new trades or receive dividends you can just get new statements from the date of your last import and upload them by clicking a plus sign on a top panel -> Import a spreadsheet.

• Select "accounts" from main dashboard
• Go to "tax center"
• Scroll down to "Download account information"
• Select Excel CSV Files
• Select start date and end date
• Download it

TWR (Time-Weighted Rate of Return) is a way to measure your portfolio’s performance without being affected by deposits or withdrawals.

In other words, TWR shows how well your investments performed on their own, regardless of when or how much money you added or took out.

🔍 Why is TWR useful?

When you're actively adding or withdrawing funds, simple return calculations can be misleading.

TWR solves this by dividing the timeline into segments between each cash flow and calculating performance separately for each one. Then it combines them into a single return.

🧮 How is TWR calculated?

The full period is split into intervals between each deposit or withdrawal.

For each interval, the return is calculated like this:

(Ending value – Starting value) / Starting value

Then the returns are multiplied together using:

TWR = (1 + r₁) × (1 + r₂) × ... × (1 + rₙ) – 1

Where r₁, r₂, etc., are returns for each sub-period.

📘 Example

Let's assume:

You start with $10,000.

After one month, your portfolio grows to $10,500. You add $5,000 (new total: $15,500).

A month later, it grows to $16,000.

TWR calculation:

First period return:

(10,500 – 10,000) / 10,000 = +5%

Second period return:

(16,000 – 15,500) / 15,500 = +3.2%

TWR = (1 + 0.05) × (1 + 0.032) – 1 = +8.36%

Even though you added money, TWR shows the return purely from investment performance.

Home Page

The home page provides general information about the portfolio status:

1. Value - the current value of the portfolio in the selected currency.
2. Profit - profit including dividends, sales, fees and taxes paid on dividends for the whole period of portfolio existence.
3. Passive income - income from dividend payments for the year ahead. Only regular payments are taken into account (special dividends are not taken into account). Yield (%) is displayed in relation to the current value of assets (excluding currency).
4. IRR - measures annual growth rate, which demonstrates the potential return an investment (portfolio or holding) may produce. IRR measures annual growth rate, which demonstrates the potential return an investment (portfolio or holding) may produce.

How to calculate IRR - https://help.snowball-analytics.com/xirr/

Top gainers and top losers for the day

The growth analytics also includes the top gains and top losses of assets. Here you can see the change in their value for the last day of the exchange (taking into account the exchange's opening hours).

If the exchange where the asset is currently traded is closed, the change for the last day will be shown. If the exchange is open, the change is counted from the previous day's closing price to the current price.

Dividend analytics

To analyze dividends, two graphs are shown: dividends received graph and dividends growth graph.

The received dividends graph shows how much dividends have been received for the whole period of the portfolio existence. The information is taken from the portfolio data. Depending on the tax settings in the portfolio, the amounts can be displayed both BEFORE and AFTER tax payments.

The schedule of future payments is estimated and is based on information about current assets and forecasted payments. Depending on the tax settings in the portfolio, the amounts can be displayed both BEFORE and AFTER the tax payment.

Portfolio goal

Investing is a long process that requires diligence and consistency. Therefore, a goal allows an investor to stay on track, especially during difficult times. In this chart, we evaluate how quickly you will reach your goal with deposits, without deposits, and only reinvesting dividends based on your data and the goal set in the portfolio settings

Calendar

The calendar page shows dividends received, declared and estimated. Future payments are calculated based on information about declared dividend payments or past payments of the company.

Please note! The date of dividends received to your account may differ from the declared one - it all depends on your broker. If dividends have the status of estimated - it means that we have calculated when approximately the payments will be made on the basis of past payments. This means that the dates and amount of payouts are approximate and may change.

Depending on the tax settings in the portfolio, the amounts may be displayed BEFORE the tax is paid or AFTER.

If you want to see data for last year, for example, you can select the period above the graph.

Portfolio page

On the portfolio page you can see your assets, currencies, transactions on them, and corporate actions (split, spinoff, merger). Opposite each asset, you can see the amount invested and the profit.

If you want to see more detailed information about an asset in your portfolio (e.g. dividend information), you can click on the asset and go to its page.

On the portfolio page you can sort the assets as you like (by profit, by div. yield, by name, etc.):

You can also enable or disable the display of sold assets or currency display:

Quick access panel

Use the quick access panel to load a broker report, add a trade/asset, or add income and corporate action.

Portfolio editing

In order to edit a portfolio, you need to click on your active portfolio in the upper left corner, and then you will be taken to the list of portfolios.

In the list of portfolios, you need to click on the pencil to go to editing.

How to change currency in the portfolio

In order to change the currency in your portfolio, you need to go to edit and change the currency in the “Portfolio currency” column.

How to set a goal

In order to set a goal, you need to click on the three dots near the goal and go to edit it.

How to switch between portfolios

To switch from one portfolio to another, you need to click on the active portfolio in the upper left corner:

And in the list, select the portfolio you want (e.g., My Net Worth):

How to delete a portfolio

In order to delete a portfolio, you need to go to the list of portfolios and click on the three dots opposite the portfolio, then on “delete”.

How to add a portfolio

To add a portfolio, you need to go to the portfolio list and click on “add” in the top right corner.

How to change the application theme

To change the app theme, you need to go to the “profile” tab and select a theme for the app design.

How to delete an account

WARNING: This action cannot be reversed, the account and all data will be deleted!

To delete an account, you need to go to the “profile” tab and click on your account.

Once you get to your account page, you can delete your account in the bottom left corner.

Let's assume that all your assets have been transferred from one broker to another one. Most likely, in this case, the new broker's report will not contain information about your transaction history before the transfer, as this information was left with the other broker.

In this case, the procedure is as follows - reports from your old broker contain only old transactions, reports from the new broker contain only new transactions. To keep correct statistics with all history, we need to collect all your transactions from both accounts.

We recommend the following steps:

If you already have a portfolio in the service from your old broker

1. Go to the portfolio manage page and create a backup copy of your portfolio.

To do this, click on the three dots button in the portfolio row and the clone button

This point is needed so that you can go back to the old version of the portfolio if something goes wrong.

2. Upload all remaining transactions from your old broker, if they have not yet been added to the service. To do this, upload the broker's report before the asset transfer date and import it into the portfolio.

3. On the report import page, select a new broker.

Click on the button with the name of the broker to change to a different broker.

4. Now upload new reports from your new broker from the date of the asset transfer.

If you don't have this portfolio in the service yet

1. Create a new portfolio.
2. At the broker report import, select your old broker.
3. Upload your old broker's reports from the first transaction to the date of asset transfer.
4. Once you have uploaded all reports from the old broker, select the new broker on the same page.
5. Upload reports from the new broker from the asset transfer date.

Partial transfer of assets

What if not all assets have been transferred and now some of your assets are in one account and some in another?

In this case, you can use the asset transfer function with all transactions.

1. Upload all reports from the old broker to portfolio 1
2. Create a new portfolio 2, where you upload reports from the new broker.
3. In portfolio 1 go to the Portfolio → Holdings page. Select all assets to be

transferred from portfolio 1 to portfolio 2 by ticking the check-boxes

4. Click the Transfer button

5. Select portfolio 2

Done, assets moved from one portfolio to another with all transactions.

You can then upload new reports to portfolio 1 from the old broker (from the transfer date), and new reports from the new broker to portfolio 2.

The format Snowball report must be in CSV or XLSX and contains the base columns of the custom report. You can see more details here.

Download an example of a filled template in CSV format

Download an example of a filled template in XLSX format

In the Event column, the price history transaction will be called:

CUSTOM_HOLDING_PRICE

In the Exchange column, the following should be filled in:

CUSTOM_HOLDING

In the Symbol column, the ticker of the custom asset is to be filled in.

The Date column should have the date in the format YYYY-MM-DD

When you download a report with price history, a warning will appear that the file does not contain data. Ignore this warning, the prices will be imported successfully.

Due to an unexpected change in Fidelity's data access, we're currently experiencing issues with the data import and connection. We are currently fixing the problem through the Snaptrade.
Some of you may have experienced unstable connections with Fidelity in recent weeks, and we sincerely apologize for the inconvenience.

A new version of the integration is being released, which will provide more stable connections and enhance your overall experience.

If you're having trouble with your current connection, please reconnect your Fidelity accounts via Snaptrade to activate the new API integration.

One month for free

We sincerely apologize for any inconvenience you may have experienced. As a gesture of goodwill, we would like to offer you an additional month of service, completely free of charge. Please use this promocode on the Subscription page:

AXTSOSQYVP

How to reconnect

1. Select connected portfolio on the top panel

2. Go to Portfolio Sync Settings page

3. If you see connected account, click "Disconnect". If not - skip this step.

4. Remove existing Fidelity connections

5. Connect your Fidelity accounts again (use "Add another account" or "Connect" button)

6. Select connected account and press "Connect selected account" button

That's it! Now your connections should work.

We apologize for the inconvenience. Brokerage connections rely on sync providers, and unfortunately, we have limited control over them. However, we’re doing everything possible to improve your experience and will continue to do so!

We truly value your loyalty and appreciate your understanding.

• Split
• Merger
• Spinoff

Split

A stock split is a multiple increase in the number of shares of a company in circulation with a proportional decrease in their value. At the same time, the company's capitalization remains unchanged.

Keep in mind that if you don't add a split, your portfolio will have the old number of shares (before the split), but the current price of the asset will be adjusted for the split whether you added a split or not. Thus, you may receive incorrect analytical data for this asset.

If suddenly you don't see the recommendation to add a split, but you know it has occurred, you can add it on the Portfolio → Corporate actions → Add page.

Select a company, then set the date of the split (e.g. if the company's shares have increased 5 times since May 10, but they cost 5 times less, then the date of the split is May 9). Next, specify the split coefficient. For example: if the split was 4 to 1 (for every 1 share, you received 4 shares), then specify 4. Or, for example, in case of reverse split 0.5 to 1 (for every 2 shares you received 1 share (0.5*2)).

Merger

A merger in simple words is when one company merges into another company (can either just be a reorganization or become fully part of the new company). This action will not be recommended in Snowball either, so it also needs to be accounted for by the user themselves.

On the Portfolio page → Corporate actions → Add.

Select the company you have in your portfolio. Then you need to select the company that resulted from the Merger. And specify the ratio (e.g. 4 (for each share you got 4 shares) or 0.5 (for every 2 shares you got 1 share)).

Spinoff

A spinoff is a spinning off of part of a business into a new, separate company.

If a company in your portfolio has a spinoff, you must add this action yourself on the Portfolio → Corporate actions → Add page. Also, this action can be imported automatically via synchronization or with a report, only with IBKR broker.

Select the company, then select the date when it had a spinoff and specify how many shares you received due to the spinoff.

• Navigate to to Transactions tab
• Select tab ALL
• Press on Export button

If this information is incorrect or you have a more detailed instruction please let us know at help@snowball-analytics.com. It will help other users a lot, thank you!

How often do we synchronize data with brokers?

Please note that we automatically synchronize every day. However, there are some limitations:
1. We synchronize with Yodlee/SnapTrade on a daily basis.
2. Yodlee syncs with brokerage once every few days. SnapTrade has a one day delay.
3. So when we synchronize with Yodlee/SnapTrade, we can only get the data that Yodlee/SnapTrade has synchronized from the brokerage.
4. If you trigger the sync manually, you force Yodlee/SnapTrade to sync with the broker.

5. Brokerage may also have some delay in API data, depending on the broker.

One of the portfolios in the composite is not synchronized

It can sometimes happen that one of the portfolios in the Composite portfolio cannot be synchronized in automatic mode.

If this is the case, you will need to trigger a manual synchronization for this specific portfolio. The first thing you need to do is select this portfolio from the list and then trigger a manual sync.
You may be asked to reconnect an account, update consent, etc. In this case, see Portfolio Sync Settings

If you manually trigger a sync for a Composite portfolio, we will attempt to sync the regular portfolios within that Сomposite portfolio.

Portfolio Sync Settings

Portfolio status can be viewed on the Portfolio Sync Settings page:
https://snowball-analytics.com/portfolio-sync-settings

This means that your portfolio is connected:

Your portfolio is disconnected if you see 'unknown' instead of XXXX account. Please disconnect it and connect the correct one.

How to view Import history section

If you want to see the Import History section, make sure you have selected a specific portfolio and not a Composite portfolio:

On this page you can view the import history for the selected portfolio:
https://snowball-analytics.com/portfolio-sync-settings

The import history can also be viewed on the Portfolio - Transactions/Import history page: https://snowball-analytics.com/import-transactions-history